The results are in for our latest quarterly customer satisfaction survey! Here’s our how customers rated us for customer service, useability and more. How you rated our customer service 365 customers rated our custome...

Want to see a day in the life of Transglobal Express? Take a peek and see us in action in our new video. As our business continues to grow, with depots established across the UK, our mission statement remains the sam...

So how did we do in 2023? Our final customer survey results for last year are in - and you can see how our customers rated us for customer service, website usability and more. We're pleased to find that our standards of se...

Transglobal Express Ltd was incorporated 30 years ago today! How’s that for a tried and tested service? Three decades of experience, hundreds of thousands of happy customers, and a huge number of parcel and freight shipments...

Transglobal Express has once again been awarded a certificate of Compliance Plus for Customer Service Excellence by the Centre for Assessment. The CSE Award recognises companies with a truly customer-focused culture, thr...

Transglobal Express has received a commendation for its role in promoting learning at work, through a week-long event that allowed employees to get a taste of different roles within the company. Campaign for Learning, which ...

We recently sent out our third customer satisfaction survey of the year, to those who made orders with us in July, August and September 2023. Here’s how we did this quarter for customer service, website usability, and ...

How do our customers rate us? We sent out a survey to those who made orders with us in April, May and June asking for feedback on their experience. Thanks to all of you who took the time to respond. Here’s how you gr...

Many thanks to those who took the time to respond to our latest customer satisfaction survey, which we sent out to those who made orders with us in January, February and March 2023. Here’s how you rated our customer ...

On 1st April 2022, we opened our East Midlands depot and let loose our wondrous fleet across Birmingham, Coventry, Derby, Leicester, Nottingham, Walsall and more. We got off to a running start and haven't slowed down since! ...

Thanks to everyone who took the time to respond to our latest customer satisfaction survey, which we sent out to those who made orders with us in October, November and December 2022. Here’s how we did for customer se...

Thanks to everyone who took the time to respond to our latest customer satisfaction survey, which we sent out to those who made orders with us in July, August and September 2022. In our overview, we’ve broken down th...

We've moved... again! As our London services continue to expand, we've moved into an even bigger depot! With greater capacity, we're able to provide even more reliability and efficiency for our customers in and around the Lo...

Thanks to everyone who took the time to respond to our latest customer satisfaction survey, which we sent out to those who made orders with us in April, May and June 2022. In our overview of results, we break it down acc...

It's that time again... our quarterly customer satisfaction survey, to find out how you think we're doing! We sent our latest survey to customers who made an order with us in January, February or March 2022. Here's what...

We’re pleased to announce the opening of our new depot in the East Midlands! This is our third depot in the UK, following the successful launch of London operations in 2018 and the rapid growth of our business acro...

We hope 2022 is treating you well so far! We’ve wrapped up 2021 with our final customer satisfaction survey of the year and you can see the results below. Thank you to everyone who took the time to respond to our s...

We are pleased to have been awarded Customer Service Excellence – Compliance Plus as a result of our assessment this year. This is our sixth consecutive year of earning the CSE accreditation, and this year we achie...

After a disruptive first half of 2021, we’re getting back on track. We’re pleased to see a small uptick in most of our ratings this quarter, placing us in good stead for the peak season ahead. Thank you to ev...

2021 has shaped up to be another very busy year! So let's see how we've done so far... We’re still in a transitionary period when it comes to the industry adjusting to new customs rules following Brexit. Carrier re...

We are pleased to announce that Transglobal Express has been awarded the We invest in people, gold accreditation, from Investors in People. In their words: Gold accreditation means that you’ve got the policies ...

It’s not been the smoothest-sailing few months for international shipping. Shippers and forwarders alike have had a crash course in new customs procedures following a last-minute Brexit deal, and faced a slew of upd...

We've added new postcodes to our London collection zone for shipments made via our depot. We ship from our depot for services including Asendia, Hermes, Landmark Global, and DPD UK. These are among our most cost-effecti...

The last quarter of 2020 was a challenging one. We faced our busiest ever Christmas period, fresh lockdowns, border closures, and a last-minute Brexit deal that meant we, our carriers and our customers had to prepare quic...